Refund Policy

Payment for a professional's service

When you book a service through Glowmi, you pay the professional directly. Glowmi does not collect that payment on the professional's behalf, does not hold your funds, does not provide escrow, and does not transfer that payment to the professional — Glowmi is not a party to it.

Because Glowmi never receives that payment, Glowmi cannot issue a refund for it. Arrangements for deposits, cancellations, no-shows, and any refund for the service itself are primarily between you and the professional, subject to applicable law. Cancelling a booking updates its status on Glowmi, but does not itself resolve payment between you and the professional.

Reporting a problem with a booking

If something went wrong with a booking — for example a no-show or a policy violation — you can report it, and Glowmi may review the conduct involved. Depending on what's found, Glowmi may take marketplace actions such as a warning, removing a listing, or suspending an account. Reporting a problem is not itself a way to get a refund, since Glowmi never held the payment in the first place.

Professional subscription billing

A professional's subscription to use Glowmi is billed separately, through Stripe. Except where applicable law requires otherwise, subscription payments that have already been made are non-refundable — including if you stop using Glowmi during a paid period, remove or deactivate your services, decide you no longer need the platform, cancel before the end of an already-paid period, or don't receive any bookings during that period.

Cancelling stops future billing, but does not retroactively refund or prorate a period you've already paid for — this is also true if you close or delete your account before a paid period ends. Glowmi does not offer an automatic or self-service refund for subscription charges.

If you believe you were charged in error — for example a duplicate charge, or a charge that shouldn't have occurred because of a mistake on Glowmi's side — contact us so we can look into it. If we confirm the charge was genuinely erroneous, an authorized Glowmi team member can correct it manually with our payment provider. This applies only to demonstrably incorrect charges, not to a change of mind about the subscription itself, and contacting us does not guarantee that a charge will be refunded. Nothing in this policy limits any right you may otherwise have under applicable law.

Questions

If you have questions about a charge or a booking, visit our Contact page.