Glowmi Terms & Conditions

1. About Glowmi

These Terms and Conditions (“Terms”) govern access to and use of the Glowmi website, applications, services and platform (collectively, “Glowmi” or the “Platform”).

Glowmi is an online marketplace designed to connect customers seeking beauty, wellness and personal services (“Customers”) with independent professionals offering those services (“Professionals”).

Glowmi is operated by:

Legal name: Glowmi.nl
Trading name: Glowmi
Email: info.glowmi.nl@gmail.com

By creating an account, creating a Professional profile, purchasing a Professional subscription or otherwise using functionality requiring acceptance of these Terms, you agree to these Terms.

Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded under Dutch or applicable European law.

2. What Glowmi does

Glowmi provides an online platform through which Customers can:

• discover Professionals;
• search for services;
• view Professional profiles and portfolios;
• view prices;
• view ratings and reviews;
• view availability;
• submit booking requests;
• save favourite Professionals;
• communicate with Professionals; and
• manage their Glowmi account and bookings.

Professionals can use Glowmi to:

• create a Professional profile;
• showcase their work and portfolio;
• list services and prices;
• provide service-location information;
• manage availability;
• receive and manage booking requests;
• communicate with Customers;
• receive reviews;
• share their public Glowmi profile; and
• use other Professional features made available by Glowmi.

Glowmi provides the technology that facilitates these interactions.

3. Glowmi is an intermediary

Glowmi is not the provider of the beauty, wellness or personal services listed by Professionals.

Professionals operate independently and are responsible for the services they advertise and perform.

When a Customer arranges or books a Professional's service through Glowmi, the agreement concerning the actual performance of that service is entered into directly between the Customer and the Professional.

Glowmi is not a party to that service agreement, except with respect to the Platform services Glowmi itself provides.

Glowmi does not employ Professionals merely because they use the Platform, and use of Glowmi does not by itself create an employment, partnership, agency or joint-venture relationship between Glowmi and a Professional.

Professionals remain responsible for their own businesses and professional activities.

4. Payments between Customers and Professionals

Glowmi does not process payments for services provided by Professionals to Customers.

Glowmi does not:

• collect Customer payments on behalf of Professionals;
• receive the Professional's service fee;
• hold Customer funds;
• provide escrow services;
• transfer Customer payments to Professionals;
• determine how a Customer pays a Professional; or
• issue refunds for money paid directly between Customers and Professionals.

Payment arrangements for a Professional's services are made directly between the Customer and the Professional.

Any disagreement regarding payment for a Professional's service, including payment amount, deposits, cancellations, no-shows or refunds, is primarily a matter between the Customer and the Professional, subject to applicable law.

Nothing in these Terms limits any statutory rights a Customer may have against a Professional.

5. Customer accounts

Visitors may browse certain public parts of Glowmi without creating an account.

An account may be required to use functionality including:

• submitting booking requests;
• messaging Professionals;
• saving favourites;
• leaving reviews; and
• managing bookings and account information.

Customers must provide accurate information when creating and using their accounts.

Customers must not impersonate another person, create accounts for fraudulent purposes or knowingly provide materially false information.

6. Professional accounts

A person creating and operating a Professional profile represents that they are using Glowmi in connection with their business, trade, craft or professional activity.

Professional accounts and Professional subscriptions are therefore intended for business use and not private consumer use.

Professionals are responsible for ensuring that they are legally permitted to provide the services they advertise.

Where applicable, this includes responsibility for appropriate:

• registrations;
• licences;
• permits;
• qualifications;
• professional requirements;
• insurance;
• tax obligations; and
• other legal obligations relating to their business.

Glowmi's acceptance of a Professional onto the Platform does not replace these responsibilities.

7. Professional profiles and information

Professionals are responsible for keeping the information on their profiles accurate and reasonably current.

This includes information concerning:

• services;
• prices;
• service duration;
• portfolio;
• availability;
• service location;
• languages;
• specialisations;
• qualifications or credentials; and
• other information displayed through their profile.

Professionals must not intentionally publish false or misleading information.

Glowmi may moderate or restrict information that violates these Terms or applicable law.

8. Professional location information

Professionals may offer services at their own location, at a Customer's location, or through another location option supported by Glowmi.

Where a Professional offers services at their own location, Glowmi may require a valid service address before those services can be offered.

Glowmi may use approximate location information to enable Customers to discover Professionals nearby.

Providing an exact address to Glowmi does not mean that the exact address will automatically be publicly displayed.

Handling of location information is further described in the Glowmi Privacy Policy.

9. Professional trial period

Glowmi may provide new Professionals with a free trial period.

Where offered, the Professional's trial begins when their Professional profile is created and lasts for the period communicated by Glowmi.

For the current Glowmi Professional offering, the trial lasts one calendar month.

No subscription fee is charged for the free trial unless the Professional separately activates a paid subscription in accordance with the subscription process.

At the end of the trial, an active paid subscription may be required for the Professional's services to remain publicly discoverable and available for new booking requests.

Glowmi will clearly communicate the applicable subscription conditions before a paid subscription is purchased.

10. Glowmi Professional subscription

After the applicable free trial, access to the full Professional marketplace functionality may require an active Glowmi Professional subscription.

The current subscription price is:

€12.99 per month, including applicable Dutch VAT.

The subscription is a business-to-business subscription intended for Professionals acting in connection with their business or professional activities.

The Professional subscription pays for access to Glowmi's Professional Platform functionality.

It does not represent a commission on appointments and is unrelated to payments made between Customers and Professionals.

Professional subscription payments may be processed by Glowmi's third-party payment provider.

11. Subscription renewal and cancellation

The Glowmi Professional subscription is billed monthly and continues until cancelled.

The applicable renewal conditions will be presented before the Professional subscribes.

A Professional may cancel the subscription through the cancellation mechanism provided by Glowmi.

Cancellation stops future subscription renewals.

Unless otherwise stated during cancellation, cancelling does not retroactively cancel a subscription period that has already been paid.

A Professional remains responsible for subscription fees validly incurred before cancellation.

Dutch government guidance confirms that business subscriptions are governed by the general agreement rules under Books 6 and 7 of the Dutch Civil Code rather than the consumer automatic-renewal regime.

12. Refunds for Professional subscriptions

Except where required by applicable law, Glowmi Professional subscription payments that have already been made are non-refundable.

This includes situations where a Professional:

• stops using Glowmi during a paid billing period;
• removes or deactivates services;
• decides they no longer need the Platform;
• cancels before the end of an already-paid billing period; or
• does not receive bookings during the subscription period.

Cancellation prevents future renewal but does not ordinarily create an entitlement to a full or partial refund for an already-paid subscription period.

If a Professional believes they were charged incorrectly, charged more than once, or experienced another billing error, they should contact Glowmi.

Nothing in this section excludes a right or remedy that cannot lawfully be excluded.

Because this is expressly a B2B subscription, Dutch government guidance says business purchasers do not receive the statutory consumer cooling-off period applicable to consumer distance contracts.

13. Booking requests

Glowmi allows Customers to submit booking requests to Professionals.

Displaying an available time does not itself create a confirmed appointment.

Submitting a booking request does not necessarily mean the Professional has accepted it.

A booking becomes confirmed according to the booking status and confirmation process displayed by Glowmi.

Customers and Professionals should check the status of a booking before treating an appointment as confirmed.

14. Availability

Professionals are responsible for maintaining their availability.

Glowmi provides availability information to help Customers find suitable appointment times.

Availability shown before a booking request is advisory and can change.

Glowmi does not guarantee that every displayed time will ultimately result in a confirmed booking.

15. Cancellation of professional services

Because the Professional provides the underlying service and receives payment directly from the Customer, cancellation and refund arrangements concerning that service are primarily between the Customer and Professional.

Professionals are responsible for communicating applicable cancellation, deposit, no-show and refund conditions where relevant.

Such conditions must comply with applicable law.

Glowmi does not issue refunds for money it never received.

Where Glowmi provides cancellation or dispute-management functionality, that functionality facilitates communication or administration and does not make Glowmi the provider of the underlying service.

16. Reviews

Glowmi may allow eligible Customers to submit reviews relating to their experience with Professionals.

Reviews must represent genuine experiences.

Users must not submit:

• fabricated reviews;
• reviews intended to manipulate ratings;
• unlawful content;
• threats or harassment;
• discriminatory content;
• spam;
• irrelevant commercial advertising; or
• content that unlawfully violates another person's rights.

Glowmi may investigate reports and moderate, restrict or remove reviews where permitted or required under these Terms or applicable law.

A review reflects the reviewer's experience and does not constitute a guarantee by Glowmi that another Customer will have the same experience.

17. Messaging

Glowmi may provide messaging between Customers and Professionals where permitted by the Platform's booking and messaging rules.

Users must not use Glowmi messaging for:

• harassment;
• threats;
• discrimination;
• fraud;
• spam;
• unlawful activity;
• distributing malware;
• impersonation; or
• unlawful sharing or misuse of personal information.

Users remain responsible for messages they send.

18. User content and Professional portfolios

Users may submit content to Glowmi, including:

• profile information;
• service descriptions;
• portfolio photographs;
• profile photographs;
• reviews;
• messages; and
• other permitted material.

Users retain ownership of their content.

By submitting content, the user grants Glowmi a non-exclusive licence to host, store, process, reproduce and display that content to the extent reasonably necessary to operate, secure and promote the Platform and provide Glowmi's services.

Users must have the necessary rights to content they upload.

Users must not upload content that unlawfully infringes copyrights, privacy rights, portrait rights, trademarks or other rights belonging to another person.

19. Professional credentials

Glowmi may provide functionality allowing Professionals to submit or display information concerning qualifications or credentials.

Professionals remain responsible for ensuring that information they provide is truthful and current.

Unless Glowmi expressly states otherwise, the presence of a Professional or credential information on Glowmi should not be interpreted as a guarantee by Glowmi regarding the quality, suitability, safety or outcome of a Professional's services.

20. Search and ranking

Glowmi may rank, filter and display Professionals and services based on factors relevant to the Customer's search and Platform operation.

These may include, where applicable:

• relevance;
• requested service;
• category;
• location and distance;
• price;
• rating;
• specialisation;
• language;
• credential status;
• availability; and
• other relevant search criteria.

The importance of individual factors may vary depending on the search and filters selected.

Glowmi does not guarantee any Professional a particular position, amount of visibility, number of profile views, booking requests or revenue.

This transparency matters because the P2B rules require online platforms to explain the main parameters that determine how business users' offers are ranked.

21. No guarantee of customers or income

A Professional subscription provides access to Glowmi's Professional functionality.

It does not guarantee:

• Customers;
• profile views;
• enquiries;
• booking requests;
• confirmed bookings;
• particular search placement;
• revenue; or
• business success.

The €12.99 monthly subscription fee, including applicable Dutch VAT, is charged for access to the Platform and its applicable Professional functionality, not based on the number of bookings received.

22. Prohibited conduct

Users must not:

• use Glowmi unlawfully;
• commit or attempt fraud;
• impersonate another person;
• create misleading Professional profiles;
• manipulate reviews or ratings;
• harass or threaten others;
• discriminate unlawfully;
• upload unlawful content;
• attempt unauthorized access to another account;
• interfere with Platform security;
• introduce malware;
• scrape or misuse personal information contrary to law;
• circumvent technical or security restrictions; or
• use Glowmi in a manner that materially harms the Platform or other users.

23. Moderation

Glowmi may moderate content, services, profiles, reviews and other Platform material where reasonably necessary to enforce these Terms, protect users, comply with legal obligations or protect the Platform.

Depending on the circumstances, Glowmi may:

• remove or restrict content;
• suppress a service from public discovery;
• investigate reports;
• restrict functionality;
• suspend an account; or
• terminate access.

Glowmi will comply with applicable notice, explanation and complaint requirements where required by law.

Applicable online-platform rules may impose specific complaint and moderation obligations, depending on the platform and its size. ACM's current DSA guidance describes requirements applying to qualifying online platforms, including complaint mechanisms for certain moderation decisions.

24. Suspension and termination of Professional accounts

Glowmi may restrict, suspend or terminate a Professional's access where there is a legitimate reason, including:

• serious or repeated violation of these Terms;
• fraud or suspected fraud;
• unlawful activity;
• serious misuse of the Platform;
• material misrepresentation;
• security threats;
• prohibited content;
• non-payment of applicable subscription fees; or
• where suspension or termination is required by law.

Where the Platform-to-Business Regulation applies, Glowmi will comply with its applicable notice and explanation requirements.

ACM currently states that platforms generally must provide a business user at least 30 days' advance notice and reasons before terminating the platform relationship, subject to exceptions such as legal obligations or circumstances justifying immediate action.

25. Account deletion

Users may request deletion of their Glowmi account through functionality provided by Glowmi, subject to restrictions necessary for unresolved bookings, disputes, reports, security matters or legal obligations.

Certain information may be deleted or anonymised rather than immediately erased where retention is required or permitted by applicable law.

Deleting a Professional account does not automatically create a right to a refund for an already-paid subscription period.

Further information is provided in the Glowmi Privacy Policy.

26. Privacy and personal data

Glowmi processes personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR/AVG), where applicable.

Information about:

• data collected by Glowmi;
• purposes of processing;
• location information;
• retention;
• account deletion;
• third-party providers;
• security;
• cookies where applicable; and
• data-subject rights

is provided in the Glowmi Privacy Policy.

Privacy Policy: /privacy

27. Intellectual property

Glowmi and its licensors retain all applicable rights in the Platform, including its:

• software;
• source code;
• branding;
• logos;
• designs;
• graphics;
• Platform content; and
• other protected materials.

Except where permitted by law or expressly authorized by Glowmi, users may not reproduce, distribute, commercially exploit, reverse engineer or create unauthorized derivative works from Glowmi's protected materials.

Rights in user-generated content remain subject to Section 18.

28. Third-party services

Glowmi may rely on third-party providers to operate parts of the Platform, including infrastructure, email, payment processing, mapping/location services and other technical services.

Where a Professional pays Glowmi for a subscription through a third-party payment provider, that provider may process payment information according to its own applicable terms and privacy practices.

Use of a third-party provider does not change the fundamental distinction between the Glowmi Professional subscription and payments made directly between Customers and Professionals.

29. Platform availability

Glowmi aims to keep the Platform reliable and available but cannot guarantee uninterrupted operation.

Temporary interruptions may occur because of:

• maintenance;
• updates;
• technical failures;
• third-party outages;
• security incidents;
• internet failures; or
• circumstances outside Glowmi's reasonable control.

Glowmi may modify Platform functionality as the service develops, subject to contractual and legal obligations applicable to such changes.

30. Liability

Professionals are responsible for the services they personally provide to Customers.

Glowmi is responsible for the Platform services Glowmi itself provides to the extent required by applicable law.

To the extent permitted by applicable law, Glowmi is not responsible for the acts, omissions, quality of work, professional results, conduct or payment obligations of independent Customers or Professionals merely because they connected through Glowmi.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms removes statutory rights or remedies that cannot legally be excluded.

31. Changes to these Terms

Glowmi may update these Terms where reasonably necessary, including because of:

• changes to Glowmi's functionality;
• changes to its business model;
• security requirements;
• changes in applicable law; or
• regulatory requirements.

Where required, users will be informed before material changes take effect.

For Professional users protected by the Platform-to-Business Regulation, Glowmi will provide the legally required notice.

ACM currently states that platforms generally must give business users at least 15 days' notice before changed terms take effect, with longer notice potentially necessary where businesses need to make significant adjustments. Business users may terminate during that period if they disagree.

32. Complaints

Questions or complaints concerning Glowmi itself may be submitted to:

Email: info.glowmi.nl@gmail.com

Glowmi will consider complaints in accordance with applicable law and its Platform procedures.

Complaints concerning the actual performance of a Professional's service should generally first be addressed directly to that Professional.

Where Glowmi provides reporting or dispute functionality, users may also use that functionality where applicable.

Nothing in this section prevents a user from exercising any legal remedy available to them.

33. Applicable law

These Terms and the relationship between Glowmi and its users are governed by the laws of the Netherlands.

This choice of law does not deprive a Customer of mandatory protections that apply under applicable law.

Any dispute concerning Glowmi will be submitted to the competent court determined in accordance with applicable law unless the parties lawfully agree otherwise.

34. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Where possible, the invalid provision will be interpreted or replaced in a manner that most closely reflects its lawful purpose.

35. Contact information

For questions regarding these Terms or Glowmi:

Glowmi

Legal entity: Glowmi.nl
Email: info.glowmi.nl@gmail.com